Positive-review replies
Warm, specific responses that avoid repetitive copy-and-paste thank-yous.
For independent hospitality and local-service businesses
Every customer review deserves a thoughtful reply.
We prepare concise, brand-aware Google review replies in English, French, Spanish, German and Dutch — ready for your approval and publication.
Get two sample replies£149/month founding-client pilot
Send two public review links and a short note about your tone. We return two sample drafts. No password or profile access required.
The Review Reply Desk
A calm, consistent written voice — even in busy weeks.
Designed for independent hotels, cafés, restaurants, salons and local services that receive genuine customer reviews but do not always have time to answer each one well.
Critical-review replies
Measured drafts that acknowledge the experience without admitting unverified facts or escalating conflict.
Five languages
English, French, Spanish, German and Dutch, with tone adapted to the business context.
Brand voice sheet
A short written guide covering greeting style, wording to avoid and escalation contacts.
Reply register
A simple monthly record linking every draft to its public review and approval status.
Escalation flags
Sensitive, legal, safety or refund issues are flagged for the business instead of being guessed at.
A reply example
Specific beats generic.
Review: “Lovely welcome and a very good breakfast. We will return.”
Generic reply
“Thank you for your review. We hope to see you again.”
Draft direction
Thank the guest for mentioning the welcome and breakfast, reflect the business’s natural tone, and invite them back without adding offers or details the business has not confirmed.
A written monthly workflow
No calls. No shared passwords.
- 1Send the context
The client shares public review links and a short brand-voice sheet.
- 2We draft
Up to 40 replies are prepared within two business days of each agreed batch.
- 3Client approval
The business checks facts and approves, edits or rejects each draft.
- 4Client publishes
The client posts the reply. Direct profile management can be scoped later using access roles, never password sharing.
Ethical standard
We respond to real feedback. We never manufacture it.
No fake reviews, no incentives for positive ratings, no impersonation, no pressure to remove legitimate criticism and no invented facts. Public replies remain the client’s responsibility and are published only after approval.
£149/month · up to 40 drafts · five languages
Start with two real reviews.
Send two public Google review links and receive two sample reply drafts before deciding whether the monthly pilot fits.
FAQ
Questions
Do you need our Google login?
No. The pilot uses public review links and returns drafts for the client to publish.
Do you promise better rankings?
No. We promise only the agreed drafting service and do not guarantee rankings, ratings, sales or review volume.
What happens with serious complaints?
Legal, safety, discrimination, refund, chargeback and other sensitive issues are flagged for a human decision rather than answered speculatively.
When does billing begin?
Only after the written scope, applicable taxes and payment terms have been confirmed. The website does not accept an order or payment.